Papa Saverios Pizzeria - 471 North Randall Road, Lake in the Hills

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Reviews about Papa Saverios Pizzeria

• Aren Lavigne
  ★ ☆ ☆ ☆ ☆
  ABSOLUTELY THE WORST EVER.
  
  Hands down worst meal I've ever had. Ordered a chicken parm sandwich, deep fried veggies, a Texas Burger, fries, a kids cheeseburger meal, and three cheesecakes just after 8pm last night, and the food was delivered an hour or so later.
  
  The chicken on my chicken parm sandwich was dried out around the edges, like it had been microwaved or something. Like chewing wood. The fried veggies I got were a soggy mess. The side of fries my husband ordered and the fries that came with my son's cheeseburger were flaccid, floppy, and bland. The cheesecakes we ordered were mostly frozen. I can't speak for my toddler's cheeseburger, he wouldn't touch it, but I can say that everything I tasted was either gross or disappointing. My husband did say his Texas burger was okay, though he didn't eat the soggy fries.
  
  After we poked around at dinner and tried to coax or son to eat for a while, we gave up and had to get to bed, it being near 10pm (Papa Savario's closing time) by then.
  
  Although I don't usually call to complain about meals, last night's was so amazingly bad that I did call Papa Savario's to let them know. Since it was too late for us to call last night, I called them the first chance I got, at 11:30 this morning, a half hour after they opened.
  
  After speaking to an employee, I was transferred to some man(?) who was INCREDIBLY rude about the entire situation. Not only did he continually talk over me to assert his disbelief that the food I ordered was actually gross, but repeatedly argued semantics and accused me of lying.
  
  For example, I had said the food was so gross, we didn't eat most of it, then later, when he asked why I hadn't called last night, and I started to explain that "by the time we had finished eating" (yes, guy, we did each try a few bites before deciding it was too unappetizing to continue, except for my husband, whom I already acknowledged ate his burger), it was time to get our one year old son ready for bed, at which point he started insisting I was making things up and changing my story regarding whether or not we ate the food.
  
  Then he fought me on the fact that I said my husband said that his burger had been okay, and my saying that the whole meal was a disappointment. Bro, that meal, AS A WHOLE, was HIGHLY DISAPPOINTING.
  
  Then he argued that, out of an eight piece order, he couldn't comprehend how seven of the items received could've been so bad. Well, dude, you tell me. That's why I'm calling. Because I paid you guys almost fifty dollars for food that sucked, and I want to know why.
  
  And I want to know why whoever that dude I talked to was so rude. Yeah, I did call you a dick on the phone, fella, and I'm sorry I said it (you totally were being one, but I digress). You handled that call SO POORLY, it was amazing. Your attitude and lack of respect were astounding. If the food wasn't enough, you, guy, have assured that I will badmouth the Algonquin Papa Savario's every chance I get.
  
  Horrible, horrible, horrible. You guys should be ashamed. Zero stars. Lots of thumbs down. F-.

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